Have you ever struggled with getting a custom signature to work on DocuSign? Or maybe you’re having trouble logging in to your account. Whatever the case may be, we’re here to help!
Custom Signatures
Custom signatures can be a great way to add a personal touch to your documents, but sometimes DocuSign doesn’t want to play nice. If you’re having trouble getting your signature to work, try the following:
1. Check your image size
Make sure your image is the correct size. DocuSign requires images to be a certain size in order to work properly.
2. Save as a PNG file
Make sure you’re saving your image as a PNG file. DocuSign accepts other formats, but PNG tends to work best.
3. Try a different browser
Sometimes certain browsers can cause issues with custom signatures. If you’re having trouble, try switching to a different browser and see if that helps.
4. Contact support
If all else fails, don’t hesitate to reach out to DocuSign support. They’re always happy to help troubleshoot any issues you’re having.
Login Issues
Logging in to your DocuSign account should be a breeze, but sometimes things can get a bit tricky. If you’re having trouble logging in, try the following:
1. Double-check your email address
Make sure you’re entering the correct email address associated with your DocuSign account. Typos happen!
2. Reset your password
If you can’t seem to log in, try resetting your password. DocuSign will send you an email with instructions on how to reset your password.
3. Try a different device
Sometimes certain devices can cause issues with logging in. If you’re having trouble on your computer, try logging in on your phone or tablet instead.
4. Contact support
If you’re still having trouble logging in, don’t hesitate to reach out to DocuSign support. They’ll be able to assist you in getting back into your account.
FAQs
Q: Can I use a custom signature on all my documents?
A: Yes! Once you’ve uploaded your custom signature to DocuSign, you’ll be able to use it on any document you send or sign.
Q: I’m having trouble uploading my custom signature. What do I do?
A: Try checking the image size and file format first. If that doesn’t work, contact DocuSign support for assistance.
Q: How do I delete a signature I no longer use?
A: In your DocuSign account, go to the Signature section and hover over the signature you want to delete. Click the ‘x’ that appears and confirm that you want to delete the signature.
Conclusion
We hope these tips and tricks help you make the most out of your DocuSign experience. Remember, if you’re ever having trouble, don’t hesitate to reach out to their support team. Happy signing!
